Reference

How dragon222 protects your account and data

Your account security and personal information are handled with clear policies we keep updated for Indonesia.

Data security verifiedWithdrawal verification requiredSupport in English and local languageAccount access anytime
Explore the Lobby Read FAQ
dragon222 How dragon222 protects your account and data
REACH OUR LEGAL TEAM

Contact paths for account and data requests

Live Chat Open your account menu, select Help, then Chat. Available daily 08:00–23:00 Indonesia time.
Email Support Send requests to [email protected] with your account ID, account email and request type.
In-App Help Centre From the lobby, go to Settings > Legal.
HOW WE HANDLE YOUR DATA

Account security, cookies and your control

Password and Login

Your login uses encrypted password storage and two-factor verification on withdrawal requests. We never store payment passwords. Session cookies expire after 2 hours of inactivity; refresh on every new login.

Payment Data

DANA, OVO, GoPay and QRIS transactions are processed through certified payment partners. We store only transaction IDs and timestamps, not card or wallet credentials. Withdrawal requests require account-verified contact confirmation.

Cookies and Tracking

We use session cookies for lobby navigation and analytics cookies to track site behaviour (pages visited, device type, play-session duration). Opt out in Settings > Privacy; you can still use your account, but game recommendations will reset.

Data Retention

Login history and session logs are kept for 12 months. Transaction records (deposits, withdrawals, game rounds) are archived for 24 months. Closed accounts are anonymised after 36 months unless local law requires longer retention.

Account Deletion

Submit a deletion request via Settings > Legal > Close Account. We remove personal data within 7 days, keeping transaction records per jurisdiction law. Reopening is available after 30 days through the same login email.

Your Rights

You can request a data export (your transactions, account details, communication history) and receive a CSV file within 14 days. Contact [email protected] with 'Data Export' in the subject line and your account ID.

What players ask about account rights and policies

Yes. Go to Settings > Legal > Close Account, confirm your email, and we'll disable the account immediately. Personal data is removed within 7 days; transaction records are retained per local law. You can request a final data export before closing by emailing [email protected].

Transaction records are kept for 24 months after completion. Login history is archived for 12 months. If you close your account, records stay on file for 36 months per jurisdiction rules. After that, they're anonymised and archived separately.

Submit a dispute via Settings > Legal > Dispute, or email [email protected] with your transaction ID. We investigate within 3 business days. If the payment processor confirms an error on our side, we restore funds immediately. If it's a provider issue, we work with them to reach resolution within 7 days.

No. We store only transaction references and timestamps. Your actual wallet details, card numbers and credentials stay with DANA, OVO, GoPay or QRIS and their banks. We use encrypted tunnels for every transfer and never cache payment secrets.

Yes. Email [email protected] with 'Data Export' as the subject, include your account ID, and we'll send a CSV file within 14 days containing your account details, all transactions, login history and any support messages.

We accept DANA, OVO, GoPay and QRIS in Indonesia. Every payment is encrypted end-to-end and processed through certified banking partners. Deposits clear in under a minute; withdrawals are verified and sent within 24 hours. We never hold your payment credentials.

Contact [email protected] immediately with details of the issue, or use the in-app Help > Report Security form. We review reports within 4 hours and lock accounts if we detect unauthorised access. Change your password and enable two-factor verification on withdrawal to secure your account.

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